Terms & Conditions
Conditions of hire for apartment
1. Contract of
Hire All bookings are accepted by Accommodationlondon and are subject to
these conditions which are deemed to have been accepted in full by the hirer and
all persons in the party. Bookings can be made by telephone, fax, email or from
the website and would be deemed to be accepted by us, provided that credit card
payment is made.
Confirmation Your booking is only confirmed on receipt of payment of your
deposit, as per clause 3 of these conditions.
3. Payment Your booking must be
accompanied by your payment of a deposit (see below under cancellation (point 6)
the different deposit sums required depending on building) . Balance of rentals,
if any due, (maximum of 4 weeks rental for periods of 3 months and over) to be
paid 4 weeks before arrival, unless otherwise stated. Credit cards held will be
automatically debited when the balance of rental is due, unless specifically
advised differently by the hirer at the time of booking. If the balance is not
paid before arrival then we will consider that the hirer is in breach of the
contract thereby cancelling the booking, refer to clause 6 below. All hirers of
apartments give full authority, when booking with a Credit card, to debit their
account with the rental stated.
4. What is included The apartment
rental includes: The cost of water, electricity, weekly clean and change of
towels/linen. A full
inventory of equipment and utensils is also provided. Please note: No items must
be removed from the apartment .
5. What is not
included The apartment rental price does not include any personal insurance,
travel, transportation or airport to apartment transport.
6. Amendment charges
In the event you wish to alter details of a Fully Confirmed booking, there will
be an amendment charge of £25 in addition to the increase, if any, in the
cost of the revised arrangements. The £25 shall be automatically debited
against your credit card. All alterations must be sent to us in writing.
7. Cancellation by hirer Hirer
meaning person whom books or pays for the accommodation.
All bookings and reservations are only accepted on the Terms and Conditions
as outlined by AccommodationLondon. Deposit sums and charges for cancellation
differ between the privately owned apartments and the Hotel based serviced
apartments that we own or manage and are detailed below.
It should be noted by the hirer that we strongly advise travellers to seek
their own travel insurance cover for protection against any loss of flight costs
and accommodation costs in the event that the hirer has to cancel. If the hirer
pays for a return flight ticket, the hirer may find that by paying with a credit
card to their tour operator/airline that full insurance protection exists, in
the event of cancellation, from either the credit card company or the tour
PRIVATELY OWNED APARTMENTS: Shaftesbury Avenue terms
and conditions; A deposit of £200 is due at time of booking and balance of
rental is payable 4 weeks prior to start date of rental. In the event of
cancellation by the hirer outside of the 4 week's then the £200 deposit
will be forfeited as an administration charge. If cancellation is made by the
hirer within 4 week's of the start date then the hirer is responsible for the
full rental price up to a maximum liability of 1 week's rental. Whilst the
hirer's maximum liability is one week's rental it can be avoided if the hirer is
able to cancel 4 week's prior to arrival, when only the deposit would be lost.
We do give a complete full refund in the event that we relet the accommodation,
less the £200 administration charge. For lomg term rentals the deposit is 4
RYDER STREET CHAMBERS & HOTEL SUITES (Kensington Hotel Apartments): A deposit of 12.5%
of the total rental is due at the time of booking and the balance of rental is
to be paid upon hirer's arrival at reception. Cancellation by the hirer must be 4
week's prior to arrival, in order to avoid any obligation to the rental. The
12.5% deposit would be retained as an administration charge and is therefore not
refundable. Should the hirer cancel within 2 week's then the hirer will be
responsible for the rental up to a maximum liability of 1 week's rental.
However, if the booking is for 4 weeks or more at the special rate then 12.5% is
payable at the time of booking and the balance due for the rental must be paid 4
weeks prior to booking arrival date. Should the hirer cancel, at any time prior
to arrival, when having booked a longer term booking then the hirer is
responsible for a week's rental cost if outside of 2 weeks. If notice is given 2
weeks, or less, then the first 4 week's rental is forfeited.Should the hirer
cancel when in occupation then the 12.5% deposit would be forfeited and the
rental paid would be apportioned and reimbursed, depending on the applicable
Note that should you reserve a week or more and wish to cancel at anytime then not only the 12.5% deposit will be lost but also a £50 non-refundable booking deposit.
PRESTIGE APARTMENTS: There is a deposit sum of £500 due however the
deposit sum, although cleared on the hirer's Credit Card, is not actually
banked/deposited. Therefore, the total rental cost for the apartment is made
upon the hirer's arrival to the property in London. A cancellation by the hirer
of a reservation giving us notice of 4 weeks or more will attract an
administrative fee of £200. Therefore the loss is restricted to £200
and not £500. In the event the hirer cancels within 2 weeks of start date
then the full £500 will be charged.
8. Credit/Debit Card Guarantee
With the Credit card details you have supplied us, it can only be used for the
(a) to pay the deposit for rental of the accommodation.
to settle an outstanding balance (see paragraph 3)
(c) to settle
cancellation fees (see paragraph 4)
(d) to settle amendment fees (see
(e) to settle bills (see paragraph 23) and damages to property
(see paragraph 11)
Occupation Only persons listed on the Booking form may occupy the apartment.
The apartment cannot be re-let/sublet to any other group/party without the
written approval of us.
Damage to Apartment Except in the case of normal wear and tear the hirer
will be responsible for making good any damage to the apartment or its contents
which has occurred due to negligence, wilful damage or irresponsible behavior on
the part of those occupying the apartment or their guests. Such damage must be
reported, without delay, to our local representatives. The cost of the repair or
replacement must be agreed with and paid to the representatives, or us.
Responsibilities The hirer is responsible for taking all reasonable care of
the property and its contents. The property and all equipment, utensils,
furniture etc. must be left clean and tidy at the end of the hire period.
agreed in writing, you must vacate the premises by 10am on the last day of your
rental period, in order to allow for the cleaner to attend and prepare for the
Failure to vacate the premises could render you liable to extra
costs should the apartment not be made available. Such costs as to
administration and claims by other parties may be incurred and passed on to the
hirer. It is therefore vital to check with us, and obtain confirmation, that a
late check-out can be accommodated by us.
12. Rights of Access The
representatives or their subcontractors have the right of access to the property
at any time, with due regard to the convenience of the hirer, for the purpose of
inspection of the property and to carry out any essential repair or maintenance
Responsibilities Neither we, nor our representatives, can be held
responsible for any circumstances beyond our control including, but not limited
to, mechanical breakdown, illness or failure of any public service supply. The
hirer responsible for booking undertakes that no person will suffer anything to
be done which would endanger the policy of our insurers in respect of the
apartment and its contents which might make the same void or voidable.
14. Injury and Damage Neither we,
nor our representatives, take any liability for personal injury loss or damage
to personal effects howsoever arising during the booking period.
15. Maximum Number of Persons Under
no circumstances may more than the maximum number of persons specified in the
apartment description occupy the apartment except by prior written agreement
with us. We, or our representatives, reserve the right to refuse admittance to
the apartment to the hirer and their party if they are in breach of this
Information All information supplied by us, and our representatives, is
given in good faith and is based on information available at the time. All
reasonable measures have been taken to ensure the accuracy of any statement
made, but we, and our representatives, are not liable for any variation however
caused. Every effort is made to give you the apartment of choice but due to
logistics this may not be possible therefore we reserve the right to provide a
17. Occupancy The
apartment will be available for occupation from 14.00 hrs on the day of arrival
and must be vacated by 10.00 hrs on the day of departure, unless otherwise
stated. Luggage can be left in reception should you wish to leave belongings
until the apartment is ready on the day of occupancy.
18. Keys Key
collection and apartment number will be advised to you upon your arrival. If
your arrival is outside of office hours you will be advised as to where to
collect keys. If arrival is between 22:00 hrs and 07:00 hrs then a fee of £25
may be charged in order to arrange special key collection.
Any complaints about the apartment, or its contents, must be made in writing
immediately to our representatives who will take all reasonable steps to settle
the problem. Neither we, nor our representatives, shall have any liability for
any complaint submitted after the completion of the rental period.
20. Law & Jurisdiction In the
event of a dispute concerning the terms of this contract, the court of law of
London will have jurisdiction.
21. Insurance The apartment hire
cost does not include any personal insurance cover of any kind. It is
strongly recommended that insurance is taken out against Cancellation, Personal
Accident and Medical cover.
22. Cancellation of apartment hire
In the unlikely event that an apartment becomes unavailable, due to
circumstances beyond the control of AccommodationLondon, then the hirer will be
offered alternative accommodation or a full refund. Any refund is restricted to
the apartment hire cost. In the event that no suitable accommodation can be
offered then a full refund of the apartment rental will be refunded
Please also view our
page which contains useful information and forms part of
our Terms & Conditions